When two people get engaged in an activity, disputes often turn up! Well, if you’re a leader and yearning to seek help to resolve the conflict between two individuals, then choose the mediation method. Mediation is, however, a new technique of conflict resolution. Still, it’s gaining popularity to a great extent.
If you’ve got mediation skills training, then you can be a peace-maker, whether it’s between your colleagues or family members. That way, you evolve as a leader.
So, are you interested in learning the magic of mediation? Bear with us till the end as we’ve listed down seven ways through which mediation skills help you grow as a leader.
What are mediation skills?
Unlike negotiation, mediation involves a mediator that sorts out the discrepancies of two parties to help reach a mutual conclusion. Negotiation, on the other hand, means parties involved in the dispute come together to work out without any mediator. However, if arguments have gone beyond the negotiation stage, the mediator gets involved.
In the professional development training, leaders adapting mediation skills are highly encouraged to be problem solvers, not makers, between two team members' quarrels. Most importantly, a mediator shall follow the two essential rules - communication and confidentiality.
Benefits of mediation skills:
Disputes stay confidential
Litigation is a public process. However, in mediation, the quarrel stays within the three parties only. Unless disputing parties agree on sharing, the mediator wouldn’t reveal any information during the mediation. Also, in the end, mediators eradicate the taken notes during the mediation session.Have control over the situation
No matter how much decision-making training the mediator has acquainted with, the control of the situation remains in the hand of both the disputed parties. That also means any outcome isn’t assured, and any party can voluntarily opt out of the mediation session. As the parties are themselves the decision-maker, the mediator can only attempt to resolve the issues.Quicker and cheaper
No doubt, court settlement is a long, complex and expensive method. On the other hand, the mediation technique is the whole contrary of it. Typically, it consumes a relatively lower time to restore harmony. As well, permits parties to come to a solution with ease. Additionally, it’s cost-effective because a mediator attempts to clear up the issue.A leader’s support
Mediation pertains to employing a mediator who is well-trained, impartial and ready to help resolve the conflict. In the mediation method, a mediator (or say a leader!) hears out the opinions of both the parties and later converse with them individually. After that, the mediator mentors the parties to the best of his/her knowledge.Relationships stay intact
In the mediation skills training, individuals are conceptualised to bring in win-win solutions. Generally, several disputes arise in the workplace. Settlements through the mediation process enlighten the parties’ opinions at the table. That way, the mediator often preserves the relationships (at least the working one!) in the procedure. In simple words, it makes things cordial between both parties.Attain mutual agreements
Generally, the mediation procedure aids in resolving mutual disagreements, including interpersonal problems. They are typically not included in legal resolution. In such a way, both parties can customise the outcome to come to a mutual conclusion and undergo the implementation procedure.Set the base of future problem solving
Though the customised mutual agreement is undergone in every dispute resolution, it creates a foundation for future problem-solving. Once a situation is solved, parties can utilise the approach or use similar tactics to resolve disputes among other parties.
What can you expect in mediation training?
More and more organisations are striving to hire mediators for conflict resolution. However, even you can train your managers to begin resolving quarrels in an unbiased and professional manner. In the mediation training, you can anticipate your managers to learn a set of few skills, including active listening, questioning and clarifying, emotional intelligence, empathy and summarising. Hence, opt for this training and bog down your organisation’s dispute numbers.
